I’ve seen it all—false starts, poor adoption, underutilized licenses, mounting technical debt, misaligned expectations, delivery gaps, and ineffective governance. I know the roadblocks that can derail a program, and I’m skilled at navigating them to drive results and long-term success.

I’m a Salesforce expert with over 15 years of experience at top Salesforce and AWS partners. My expertise spans AI-driven service automation, contact center innovation, customer experience design, and Salesforce delivery leadership. I partner with companies to provide strategic guidance, accelerate innovation, and modernize customer engagement strategies.