Proven global experience. Over the past fourteen years, I have helped companies like Amazon, Stanford University, Wells Fargo, US Bank, Irvine Company, Tribue Company, and the University of Melbourne to design and execute transformational digital programs.
Leveraging a unique combination of customer experience (CX), digital strategy experience, and cloud technology delivery experience, I help the organization learn, unlearn, and adopt new ways of thinking and working in order to drive transformation. By championing new ideas, I help expand organization’s thinking, agility, and capabilities. See my LinkedIn profile
I hold 7 Salesforce.com certifications and received the Cert’s Up Award for being one of the first 100 people globally to earn the Sales Cloud certification.
CRM & CEM Strategy / Salesforce.com Implementation / Digital Transformation
Chris has been an invaluable asset in our implementation of the Salesforce based product Supporter360. His wealth of Salesforce knowledge has assisted us with some customised solutions that meet our requirements, and complement the Supporter360 product. During the implementation phase Chris excelled in requirements gathering, analysis, solution options and final testing and deployment. I would highly recommend Chris as a valuable member of any project he is involved in.
I have worked with Chris on several customer projects and found his project methodology and understanding of Salesforce was flawless in every occasion. Chris has an engaging personality and utilises this when working with customers and delivering solutions for customers.Chris can clearly identify the best solution, detail this to a customer and implement seamlessly with little or no disruption to the Customers business.
Chris is a great consultant - versatile, outcome focused and always driven by client satisfaction. In fact he's regularly sought after by our customers, having delivered excellent results for a number of them across a variety of projects. Chris combines these talents with an inquisitive mind, an engaging personality and an appreciation of quality wine when it's on offer, all important traits in my book. I recommend Chris highly.
I had the pleasure to work with with Chris on a number of projects. If you are after a consultant who can engage with the customer and deliver satisfaction consistently, then you need to speak to Chris. He is customer focused, committed and always on a constant drive to learn and build on his knowledge and experience. In a nutshell, customers love dealing with Chris and I would highly recommend him to any organisation as he would undoubtedly be a significant contributor.
Chris led the team to implement Good Return’s first CRM system. It was delivered on time, on budget - and painless. We were impressed not only his knowledge of Salesforce but also his understanding of our business needs. He made sure Good Return got the most out of the system. We are very happy with the end result. It was a pleasure to work with Chis with his can-do attitude, positive thinking and willingness to go above and beyond to get the job done.
Christopher's skills as a Principal Consultant have been exemplary. His ability to integrate the key client relationship issues,concerns, cultural style and change management needs into the technical implementation of the projects he has worked on has been outstanding.
This ability to integrate the relationship and technical dimensions has meant that our clients have been deeply involved in the projects implementation, risk management and key outcomes from the project start phases very start. His projects have been delivered on time and to budget and with happy clients who would I am sure be as able as I do recommend him.
Having recently been the client lead on a Salesforce implementation for an Australian Commonwealth Government agency, working with Chris as the principal consultant, I can strongly recommend Chris, not only for his skills and knowledge of Salesforce and related software, but also for his in-depth understanding of business and financial management processes generally. Chris was enthusiastic about the project and prepared to go the extra 'mile' to get the job done. Chris' work was central to the success of the project, to which he brought a positive attitude, a pleasant demeanor and a keen appreciation of the organisational change management challenges that come with technology upgrade projects, particularly as they relate to implementation of CRM systems.
My educational background.
My salesforce.com certifications.
Enabling business outcomes through
strategy, technology & design
CRM / CEM Strategy
Get in touch via the contact form blow or email me directly.
I will get back to you as soon as possible.
West Hollywood, 90069, CA
Phone: 424 – 488 – 9864