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Christopher Rakowski

CRM Strategy / Experience Design / Technology

EXPERIENCE

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CRM & CEM Strategy / Salesforce.com Implementation / Digital Transformation

2015 / Jan - Present

Appirio

Digital Experience Strategy Lead

  • Collaborate with C-level leaders to drive innovation through the planning, creation and execution of digital transformation programs.
  • Lead CRM and CX offerings that span strategic planning, research / discovery, journey mapping, capabilities analysis, art of the possible, and roadmap development.
  • Drive strong client relationships, while supporting presale activity for strategic accounts.
  • Clients have included Stanford University, Amazon Twitch, Irvine Company, Wells Fargo, US Bank, realtor.com, Miller Heiman Group.

2014 / Apr - 2014 / Nov

supporter360

Principal Consultant

  • Drove innovation in the Not For Profit sector via a supporter and fundraising management solution built on the Salesforce.com platform.
  • Cross-functional role working closely with business, software development, operations, and the delivery teams to design, develop & deliver supporter360 product.
  • Key contributor to the development of professional services practice standards, product & organization scalability, and organization policies and procedures.

2011 / July - 2013 / Dec

The Customer Experience Company

Manager Consultant

  • Broad responsibilities included project execution/oversight, sales pursuit, and practice development.
  • Joined CEC via acquisition of Davanti Consulting Australia, where I was the second hire in the Australia practice.

 

Primary Responsibilities

  • Lead CRM Strategy
  • Manage project (project scope, schedule and deliverables)
  • Cultivate/nurture client relationship
  • Drive Sales pursuit and proposal development
  • Assist with Change enablement
  • Mentor Jr. consultants
  • Facilitate workshops
  • Lead User acceptance testing
  • Lead End-user training
  • Review/author project deliverables

2009 / Sept - 2011 / July

Myriad Minds

Senior Consultant

Select Accomplishments

  • Led 5 successful salesforce implementations
  • Co-developed and implemented the Myriad Minds solution delivery framework (agile based, utilizing JIRA studio)
  • Implemented documentation repository, centralising project documentation
  • Launched company blog

 

Primary Responsibilities

Oversaw all aspects of project life cycle, from initial kickoff through requirements analysis, design, configuration/dev, testing, implementation, training, and change management / adoption coaching.

2008 / Jan - 2009 / July

Tribune Company

CRM & Business Solutions Specialist

Select Accomplishments

  • Owned delivery of 5 successful salesforce implementations
  • Co-developed and implemented the Myriad Minds solution delivery framework (agile based, utilizing JIRA studio)
  • Launched company blog

 

Primary Responsibilities

Oversaw all aspects of project life cycle, from initial kickoff through requirements analysis, design, configuration/dev, testing, implementation, training, and change management / adoption coaching.